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Terms and Conditions

Terms and Conditions

When you finish the purchasing process with us, it means that you agree with our terms and conditions. The store will follow the Personal Information Protection to protect your personal privacy. When you use our service, you agree with using the electronic document as a form to agree. 

- Order -
1、We have the right to adjust the orders based on our stock. If we can not finish your order, we will contact you by phone, email or message system on the website. And then discuss how to change items or refund. Hope you could understand.
2、If you order more than one item, please put under the same transaction. If there are more than two transaction, please pay separately basing on the payment method you choose. Please notice that we combine neither payment not delivery even the orders are from the same person. 


- Delivery -
We post out the orders from Monday to Friday
HCT Logistics Co., Ltd.:Arriving in one to two days after sending out

Pick-up at 7-11:The parcel can arrive in 2-3 days after sending out. For example, if we send out on 15th, we expect the products will arrive the store your choose in 17th or 18th. SHOPLINE system will send an email to remind you and 7-11 will send the notification by SMS. Please pay attention to the email address and cell phone number that you use to order the products. You have to pick-up the parcel at 7-11 within 7 days; please bring your identity document like, ID, National insurance card or driving license to show the same name on the parcel. If you did not pick-up within 7 days, you have to pay for another delivery fee (NT 60) if you want us to resend it again.

Pick-up and pay at 7-11:The parcel can arrive in 2-3 days after sending out. For example, if we send out on 15th, we expect the products will arrive the store your choose in 17th or 18th. SHOPLINE system will send an email to remind you and 7-11 will send the notification by SMS. Please pay attention to the email address and cell phone number that you use to order the products. You have to pick-up the parcel at 7-11 within 7 days; please bring your identity document like, ID, National insurance card or driving license to show the same name on the parcel. If you do not pick up your parcel two times in half year, your account will be blocked and unable to use pick-up and pay service from 7-11.

By Postal service:Using postal service; the parcel can arrive in 3-7 days after posting out.

International delivery:Hong Kong(HK)、Macao(MO)、China(CN) those areas use S.F Express and the rest of the countries use postal service

※If the information of receive is not completed, number or email is wrong, unable to receive the parcel, accidents, system maintenance, product transfer, inventory is not enough..etc. You have to delay the time of delivery. Please understand
※After the package posts out, the receiver cannot get the parcel due to personal reasons(writing wrong address or no one can receive it...); and the parcel is sent back to the company. The customer has to pay again the delivery fee to have the same parcel post out again.
※The expecting time of delivery is just a reference. The exact time of delivery still depend on the traffic and logistic companies. Please have enough time for delivery if the parcels have to be received in certain time.
※If you choose to pick-up your parcel at convenience store, the SMS will be sent once the parcel arrives. But if your phone cannot receive business-related SMS or you do not use the number for a long time. It might cause you cannot receive the text of parcel arrival.
※If there are some special reasons ,due to bad weather conditions, opening hours ..etc. Your parcel might take extra few days to arrive. 


Privacy Policy
- Data collecting and using -
1、 Our store uses the system of SHOPLINE. We will use the system to collect your personal data and purchasing behaviour to provide your better service and SHOPLINE will use the data to improve its service as well.

2、Our store can provide necessary information for logistic company

- Information revealing - 
1、 We will not reveal or sell your personal information to the third party. We reveal the information only with governmental, judicial or police department for investigation.

- Privacy Policy Revised -
1、We will update the terms and conditions about personal privacy and announce the changes if necessary on the website.